Description:
The Quarterly Soft-Skills Refresher Program reinforces communication and relationship-building skills for all staff. It complements the Project Harmony trainings—Engaging Through Empathy, Navigating Discord, and Motivating Change—through quarterly, hands-on refresher sessions.
•Define the role of empathy and explain how it supports trust and engagement
•Demonstrate core communication skills to strengthen conversation.
•Identify and elicit change talk to support motivation and goal directed behavior
•Recognize and navigate discord