Our ability to make strong, impactful decisions and recommendations as a team requires we confront what is getting in our way. Regardless of the elephant in the room, ignoring it keeps us from doing our best work. Conversely, more aggressive approaches also fail. This workshop utilizes research on conflict, communication, and negotiation to take a closer look at proven techniques to help you get unstuck. Identify your approach to difficult conversations, learn how to manage your feelings when the stakes are high, and create opportunities for learning conversations that move you out of impasse and into healthy conflict and resolution.
Beginning in January 2023, the registration process for instructor-led trainings has changed. Start by adding the course to your cart and complete the checkout process. Once checkout is complete, you will be routed to your dashboard. You must now select which session to attend. Click the course title to see course details. Then click Content near the top. Then click the purple course title, which should be #1 in the content list. Then click the purple “Register” button. Select the session you’d like to attend. Confirm the session in the popup by clicking “Register.”
IF YOU DO NOT CONFIRM A SESSION, YOU WILL NOT BE FULLY ENROLLED.
If you have any questions about the enrollment process, please either email firstname.lastname@example.org or call 531-301-5079.
Spring 2023 Sessions:
– January 20, 9-11am at Project Harmony
– February 10, 9-11am Webinar
– March 29, 9-11am at Project Harmony
– April 26, 1-3pm Webinar
– May 23, 1-3pm at Project Harmony
– June 28, 1-3pm at Project Harmony
Please contact the Project Harmony Training Institute at email@example.com to request accommodations for participants hard of hearing
State what makes a conversation tough
Identify how you respond to conflict
Demonstrate how to shift a conversation from conflict to learning
Practice skills to facilitate difficult conversations