NOTE: This is a hybrid training session conducted by Zoom with the option of on-site participation. If you would prefer to attend in person, please register for the alternate session on the same day and time.
Our ability to make strong, impactful decisions and recommendations as a team requires we confront what is getting in our way. Regardless of the elephant in the room, ignoring it keeps us from doing our best work. Conversely, more aggressive approaches also fail. This workshop utilizes research on conflict, communication, and negotiation to take a closer look at proven techniques to help you get unstuck. Identify your approach to difficult conversations, learn how to manage your feelings when the stakes are high, and create opportunities for learning conversations that move you out of impasse and into healthy conflict and resolution.
Learn what makes a ‘difficult conversation’
Understand their common responses to conflict
Learn the three elements which compose a difficult conversation and how to shift to a learning conversation
Practice skills to facilitate difficult conversations