I Don’t Care What You Know Until I Know That You Care
NOTE: This is webinar version of our live classroom training using Zoom Web Conferencing.
Meet Dylan Sullivan, the single father of an 8-year-old boy named Joseph. He calls you because he says his son’s school won’t stop pestering him about Joseph misbehaving at school. He thinks that by calling your agency, he may be able to get them off his back. He also says he is interested in receiving any financial assistance you may have to offer. Can you help?
Engaging through Empathy is a training where you will learn how you can approach clients in a way to create sustainable change by building relationships and meeting them where they are at.
- Understand how biases and assumptions impact family engagement
- Learn the definition of empathy
- Practice motivational interviewing skills that utilize empathy to deepen engagement
This training pairs well with our Ready, Set, Change! course. If you are seeking a full day of training on engagement skills and how to facilitate change with clients, these trainings can be offered back to back to create a six hour training for your staff utilizing scenario work.