Meet Dylan Sullivan, the single father of an 8-year-old boy named Joseph. He calls you because he says his son’s school won’t stop pestering him about Joseph misbehaving at school. He thinks that by calling your agency, he may be able to get them off his back. He also says he is interested in receiving any financial assistance you may have to offer. Can you help?
Engaging through Empathy is a training where you will learn how you can approach clients in a way to create sustainable change by building relationships and meeting them where they are at. We consider this Part 1 of Interpersonal Skills for Effective Interviewing, although it is not required to take in order.
NOTE: Be sure to select a session. You’ll know you’ve registered successfully when you receive a confirmation with a calendar appointment.
Please contact the Project Harmony Training Institute at firstname.lastname@example.org to request accommodations for participants hard of hearing.
- Examine how biases and assumptions impact family engagement
- Define of empathy and differentiate it from compassion and sympathy
- Practice motivational interviewing skills that utilize empathy to deepen engagement